At Greyvale & Co, we want you to be fully satisfied with your purchase. If your order isn't quite what you expected, the information below outlines our process for returns, refunds, cancellations and exchanges.
Key Information
Return Period
30 days from the delivery date
Return Shipping Costs
Covered by the customer
Restocking Fee
Not applicable
Refund Processing Time
Within 7 days after approving the returned item(s)
Exchanges
Accepted under specified conditions
This policy is subject to our Terms of Service
Return Procedure & Window
Items can be returned within 30 days from the delivery date. Unfortunately, returns requested outside this period cannot be accepted.
To initiate a return, please contact us at support@greyvaleandco.com. We will provide step-by-step instructions for returning your item(s).
Before sending anything back, please ensure that:
- The item is unused and unwashed
- All tags are attached
- The item should remain in its original packaging
Pack the return securely and send it using a reliable, preferably tracked, shipping service. The return shipping cost is the responsibility of the customer.
Cancellations
If you wish to cancel your order, please email support@greyvaleandco.com as soon as possible. We will make every effort to process your request. Once an order has been processed, cancellations are no longer possible. If the item has already been delivered, a return request can be submitted following the return procedure and requirements.
Damaged or Incorrect Items
If you've received a damaged or incorrect item, please email us at support@greyvaleandco.com and include:
- Your order number
- A description of the issue
- Photos showing the item and packaging
After review, we will offer a suitable solution this can include sending a corrected item or a replacement at no additional costs.
Refunds
Refunds are issued once your returned item has been approved. The amount will be refunded to your original payment method within 7 days. Please note that additional processing time may be required by payment providers or banks.
Exchanging an Item
If you need to exchange a product, please reach out to our support team with your order information within 30 days from the delivery date. The exchange process includes the following steps:
1
Send Your Request
Contact us at support@greyvaleandco.com and include your order number along with the item you would like to exchange.
2
Exchange Conditions
- The item is unused and unwashed
- All tags are attached
- The item should remain in its original packaging
3
What Happens Next
Our team will share the return instructions and arrange the shipment of the replacement item.
Additional Information
For returns not related to defects, the shipping costs must be covered by the customer. Please make sure the items are packed securely to prevent any issues during transit.