FAQ
Got questions or need assistance? We're happy to assist! Your answer might already be waiting for you. We highly encourage you to check out our FAQ first, it's the fastest way to get answers to common questions about orders, shipping, returns, and more.
You can reach us via email at support@greyvaleandco.com or by phone at +447832623381. You can also use our Contact Form. Our customer support team is available Monday to Friday, 09:00–17:00 GMT and will be happy to assist.
No, all orders are shipped free of charge within the United Kingdom.
- Processing Time: Typically, orders are processed within 1–3 days (Monday–Friday).
- Transit Time: Transit usually takes 4–6 days (Monday–Friday).
- Estimated Total Delivery: From purchase to arrival, delivery generally occurs within 5–9 business days.
For full details, please see our Shipping Policy.
Items can be returned within 30 days from the delivery date. Unfortunately, returns requested outside this period cannot be accepted.
Deliveries may be delayed due to:
- Periods of high demand or public holidays
- Severe weather or natural events
- Operational or courier-related issues
Next Steps if Delivery is Late
- Allow up to 3 additional days (Monday–Friday) beyond the estimated delivery window.
- If your order has not arrived after this time, contact support@greyvaleandco.com for assistance.
To initiate a return, please contact us at support@greyvaleandco.com. We will provide step-by-step instructions for returning your item(s). For more information, check our Return and Refund Policy.
If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at support@greyvaleandco.com, or use our other contact details.