Privacy Policy

1. Data Controller and Contact Information
This website is operated and owned by OMNI MARKETING LIMITED, the operator of Greyvale & Co. As the data controller, we are responsible for handling any personal information submitted through this site in accordance with applicable United Kingdom data protection laws.

Business Information:

  • Greyvale & Co, operated and owned by OMNI MARKETING LIMITED
  • Registration Number: 16585610
  • DUNS Number: 233981650
  • Address: 26B Homefield Rd, London SW19 4QF, United Kingdom

Contact Information:

2. Purpose of Data Use
Personal data is collected and processed to support activities such as:

  • Managing and fulfilling orders.
  • Responding to enquiries, returns, and service requests.
  • Communicating updates related to purchases or account activity.
  • Sending marketing messages when consent has been given.
  • Improving website performance and operational efficiency.

Processing may rely on contractual requirements, user consent, or legal obligations.

3. Information We Collect
Depending on how you interact with our website, we may gather:

  • Identifying and contact information, including name, address, email, and phone number.
  • Order, payment, and transaction details.
  • Device, browser, and technical data such as IP address.
  • Preferences and selections made through the website.
  • Activity data collected through cookies or similar tools.

4. E-Commerce Platform and Payment Handling
Our online store operates on Shopify’s e-commerce system. Shopify provides secure hosting and manages order-related data. Payment details are processed using systems compliant with PCI-DSS requirements and are stored only for the duration needed to complete the payment process.

For more information, refer to Shopify Terms of Service and Shopify Privacy Policy.

5. Sharing of Personal Data
Your information may be shared with third-party partners who assist with essential business operations such as payment processing, delivery services, and analytics. Some of these partners may operate outside the United Kingdom. Safeguards are applied to ensure data is handled according to the United Kingdom data protection standards or relevant consent requirements.

6. Legal Disclosures
Personal data may be released when required to comply with legal obligations, address potential misuse, safeguard rights and safety, or support corporate changes such as mergers or restructuring.

7. Your Data Rights

  • Access: Request personal data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request removal of personal data where permitted by law.
  • Withdraw consent: Opt out of marketing communications at any time.

Requests or concerns can be sent to support@greyvaleandco.com.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, monitor performance, and assist with marketing efforts. You may adjust your browser settings to manage cookie preferences. Limiting essential cookies may affect certain features. Further details can be found in Shopify Cookie Policy.

9. Data Protection and Security
We apply technical and administrative safeguards to reduce the risk of unauthorized access, misuse, or loss of personal information. Payment data is encrypted in line with industry security standards, including SSL and AES-256 protocols.

10. Data Retention
Personal data is retained only for the duration necessary to meet business, operational, or legal requirements. When no longer needed, data is securely removed or anonymized.

11. Updates to This Policy
This policy may be revised occasionally to reflect operational changes or legal updates. Revised versions are effective immediately upon publication on this page.

12. External Websites
Our website may contain links to external pages. Once you leave our domain, this Privacy Policy no longer applies. We recommend reviewing the privacy practices of any third-party sites you visit.